一般亚马逊ODR导致需要申述的原因一般有三个：
一、因订单缺陷较高而被移除。
行动计划包涵内容:首先,确定哪些指标(负面反馈/亚马逊商城交易保障索赔/信用卡拒付)来达到马逊的绩效指标评估时,需要阅读买家留下的所有反馈评论。
如果评论反映不能及时回复买家邮件, 你可以在行动计划中说明安排每日回复所有买家信函的时间; 如果是产品质量破损或者产品与描述不符, 则要在行动计划中加入产品质量把控、 物流服务优化等举措;
如果是因为未收到产品, 则要在行动计划中加入更换物流合作商以及发FBA的事宜。
二、迟发率较高而被移除
行动计划包函内容: 去后台查一下设定的配送交货周期是否太短,货代方面是否有问题,你可以往行动计划中加入修改交货周期,与物流能力更稳定的货代合作、或者跟亚马逊承诺发FBA这种解决间題的方案 。
因配送前取消率较高而被移除,,行动计划包涵内容: 检查是否由于上架的商品长期缺货所致,你可以在行动计划中列出每日监控库存, 确保自己绝对不会上架无法立即配送的商品,
三、因退款率过高而被移除
行动计划包涵内容:检查是由于什么原因号致退款,是产品质量问题、物流问题还是其他的原因,你可以在行动计划中加入产品质量把控、物流服务优化、售后服务改进等举措。
1.Those steps will help us to prevent similar issue:
(1). We have deleted this listing to prevent our customer purchase this item but we
cannot shipping it, We will not sell it until the factory shipping new items to Amazon
again. Only when we can make sure it will not cause any other problems.
(2). We will carefully check the order to make sure everything was in good condition
and right item before shipping it out. But we have realized there is a wrong way that
we trust this matter to our supplier, we should remind the shipping process and we
have appointed staffers to handle related matters.
(3). Some people were scheduled for check parcels, all our goods pass through our
rigid quality control before shipment.
(4). We have gone through all our warehouse inventory and have taken out all items
that show any signs of damage or defectiveness.
(5). We offered an unconditional 60-day money-back guarantee and new replacement
as required on every damage and bad quality purchase to serve our clients best
interests. Every email will be answered within 24 hours and try best to solve all of
questions from customer feedback.
We hope Amazon can give us the opportunity; we will be dedicated to the Amazon
platform users to provide a better and more perfect shopping experience. If you need
any other information, please send us an email.
I am so sorry to bother you so many times, and take all your advice respectfully.
Looking forward to your reply!
Best Regards，
加上自己的店铺名即可
2.For new account we cannot use FBA service before 时间. Now we havesent a huge
swath of goods to FBA stock, a tracking number is unavailable forthese item：(fba物流
单号) and we will change the way oflogistics for more than 80% listing to FBA. Use
FBA service can help us toproviding better products and excellent service for our
customers.
3.We regret for this but we guarantee there is nothing wrong with our products.There
is no bad review or feedback before these 5 disputes orders. Since I didcarefully check
the order and the package to make sure everything was in goodcondition before
shipping it out, Please check our sales records.
4.We always stay in touch with our factory ensure quality of products produced tomeet
customer demand. We request for all the sale invoices from our suppliereach time, we
have made all the preparations to ensuring product quality andsafety dispute solved
satisfactorily.
Pleasecheck our plan and we value our sales opportunities.
Weare anticipating your early reply.
BestRegards
加上自己的店铺名
亚马逊ODR对于亚马逊卖家来说是很重要的一环，但是亚马逊ODR的事故也是频频出现，希望能够帮助各位亚马逊卖家解决亚马逊ODR问题，本期关于亚马逊ODR的介绍就到这，想要获取更多有关亚马逊ODR的知识干货，请您持续关注跨境达人!
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