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亚马逊催上架的方法
方法一:买家号出动找客服
A. 买家号的妙用之一是直接用它去找客服。你可以假装成普通买家,告诉客服你觉得这个产品非常好,但是配送时间太长了,问问大概什么时候能到货。因为平台非常注重买家体验,所以他们会优先处理这种反馈哦!
方法二:卖家号常规法催客服
晚上用英文case联系亚马逊客服,直接说明情况,附上你的货件ID和ASIN,言辞恳切地请他们加快处理速度。
Dear Amazon Support Team,
My inventory was delivered to your warehouse over a week ago, but it still isn't showing as available for sale.
Shipment ID: [Your Shipment ID]
ASINs: [List of ASINs]
Could you please speed up the receiving process? This delay is really impacting my business.
Best regards,
[Your Name][Your Store Name]
方法三:卖家号申请重新测量尺寸
你可以开个Case,告诉亚马逊客服你的产品运输费好像算错了,要求他们重新测量产品的体积和重量。因为亚马逊仓库一般不会主动测量库存不足的产品,所以他们会优先处理你的请求!
A. Case中文大意:您好,ASIN:B0xxxxxxx,这个产品的FBA运费跟我们自己算的不太一样,麻烦帮我们重新测量一下尺寸和重量,谢谢!
B. 英文模板:Hello, The FBA shipping fee for ASIN: B0xxxxxxx is different from our own calculation. Could you please remeasure the dimensions and weight for us? Thank you!
方法四:反馈贴错标,让亚马逊帮你“查验”
方法五:以季节性产品的名义开英文case
此方法不要过于局限,不仅仅适用于明显的季节性产品, 普通产品搭点边的也可以。Case时间选在晚上, 英文客服在线的时候。
A. Case中文大意: 您好, 我的货件编码是*****,在几天前已经成功送到亚马逊仓库了,但是直到现在一直没有任何上架信息我们是季节性产品,现在已经全面断货,如果不能尽快上架的话,将极大影响我们的销售,并且很容易造成产品积压。请帮我们确认下目前货物状态,是否有货件丢失或者其他问题。
B. 下面是用GPT写的英文case模板:
Dear Amazon Support Team,
My shipment with ID FBAXXXXXX and UPS tracking number 1Z7687XXXXXXXX arrived at the Amazon fulfillment center a few days ago, but it has not yet been checked in. Our products are seasonal, and we are currently out of stock. If the products are not listed soon, it will seriously impact our sales and could lead to overstock issues.
Could you please confirm the status of my shipment and let me know if there are any issues, such as a lost shipment or other problems? Your prompt assistance in expediting the check-in process would be greatly appreciated.
Thank you for your help.
[Your Name]