春节前工作清单:
1:公司官网发布放假通知
2:公司各社交媒体账号发布通知
3:WhatsApp等也要同步更新放假短信
4:邮箱自动回复设置
5:手机邮箱客户端设置
6:邮件通知客户,内容包括但不限于
-放假时间
-复工时间
-在此期间哪些工作会延迟处理,哪些无法处理
-是否会回复邮件
-紧急联系电话,即时聊天APP账户
7:正在进行中的订单
-订单进度
-出货时间
-仓位预订
8:当前未完成的工作摘要记录
9:节后复工,工作安排的轻重缓急排序
下面是几篇实用的节前邮件模板,可借鉴:
模板一 有意向但还在犹豫的客户
把握时机催单,告知工厂停工、节后涨价等信息,制造紧张感。
Dear XXX:
Wish you have a nice day.
Chinese New Year is around the corner, we have a holiday from the X月X日toX月X日.
Is your order urgent? When do you expect to receive the goods? Since the factory is closed during the holiday, we’d like to help you plan the time in advance if your order is urgent.
And I have to inform you that the price of raw materials is rising now, and I am not sure what the price will be after the holiday, so can you pay the deposit first to lock the order? We will purchase raw materials at current prices so that we will not be threatened by rising raw material prices.
We look forward to discussing more with you and waiting for your reply.
Thanks & Best regards
xxx
春节即将到来,我们的假期从X月X日到X月X日。
您的订单紧急吗?您希望什么时间能收到货?由于工厂在放假期间是停工的,所以如果您的订单紧急的话,我们要提前帮您安排时间。
另外,不得不跟您说明一点,就是目前原料在涨价,不确定假期过后是什么价格,所以您是不是可以先付定金锁定订单?我们也将按现在的价格购买原料,这样就不会受到原价价格上涨的威胁。
我们期待与您讨论更多,等待您的回信。
模板二 不确定有没有订单意向的客户
不知道有没有订单意向的客户,可以用这个邮件先试探一下。
Hope everything is going well.
We are coming to the Chinese New Year holiday from [Xst to Xth, 2023]. During this period of time, the factory is closed.
If you have any order arrangement, whether it is now or after the holiday, we hope you can communicate with us as soon as possible. Because the orders during the holiday will be piled up after the holiday, in order to smooth your order, please contact us as soon as possible to arrange.
Thank you.
xxx
一切顺遂!
我们即将迎来春节假期,从X月X日到X月X日。
在此期间,工厂是停工的,如果您有订单安排,不管是现在的,还是假期后的,都希望您早点与我们沟通。
模板三 正在合作的客户
Dear XXX:
谨通知我司定于农历新年X月X日至X月X日,为2023春节假期。并于X月X日恢复工作。
为了给您提供更好的服务,如有订单要求,请提前通知我们,我们会第一时间安排。另节假日期间如有突发情况,欢迎随时致电给我155XXXXXXXXX。
新年伊始,我们要对您过去一年的大力支持,表示衷心的祝福和感谢。
模板四 设置自动回复 Hi [name], Happy holidays, and thanks for your email . I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual. You can expect to hear back from me by [ date]. Hope you have a great holiday! Thanks.