速卖通差评回复模板之速卖通订单超重导致无法使用速卖通国际小包免邮的回复
Dear X,
Unfortunately, free shipping for this item is unavailable; I am sorry forthe confusion. Free Shipping is only for packages weighing less than 2kg, whichcan be shipped via China Post Air Mail. However, the item you would like topurchase weighs more than 2kg. You can either choose another express carrier,such as UPS or DHL (which will include shipping fees, but which are also muchfaster). You can place the orders separately, making sure each order weighs lessthan 2kg, to take advantage of free shipping.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
速卖通差评回复模板之速卖通海关税的问题(customs tax)
Dear X,
Thank you for your inquiry and I am happy to contact you.
I understand that you are worried about any possible extra cost for thisitem. Based on past experience, import taxes falls into two situations.
First, in most countries, it did not involve any extra expense on the buyerside for similar small or low-cost items.
Second, in some individual cases, buyers might need to pay some importtaxes or customs charges even when their purchase is small. As to specificrates, please consult your local customs office.
I appreciate for your understanding!
Sincerely,
(Your name)
速卖通差评回复模板之因为速卖通物流风险，速卖通卖家无法向买家国家发货时给出的回复
Dear X,
Thank you for your inquiry.
I am sorry to inform you that our store is not able to provide shippingservice to your country. However, if you plan to ship your orders to othercountries, please let me know; hopefully we can accommodate future orders.
I appreciate for your understanding!
Sincerely,
(Your name)
速卖通差评回复模板之已发货并告知速卖通买家
Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. Thetracking number is xxx. It will take 5-10 workdays to reach your destination,but please check the tracking information for updated information. Thank you foryour patience!
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
速卖通差评回复模板之物流遇到问题
Dear X,
Thank you for your inquiry; I am happy to contact you.
We would like to confirm that we sent the package on 16 Jan, 2012. However,we were informed package did not arrive due toshipping problems with thedelivery company. We have re-sent your order by EMS; the new tracking number is:XXX. It usually takes 7 days to arrive to your destination. We are very sorryfor the inconvenience. Thank you for your patience.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
速卖通差评回复模板之如果买家希望提供样品，而贵公司不支持样品时，可以这样回复
Dear X,
Thank you for your inquiry; I am happy to contact you.
Regarding your request, I am very sorry to inform you that we are not ableto offer free samples. To check out our products we recommend ordering just oneunit of the product (the price may be a little bit higher than ordering by lot).Otherwise, you can order the full quantity. We can assure the quality becauseevery piece of our product is carefully examined by our working staff. Webelieve trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
Best Regards,
(Your name)
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