跨境卖家在运营店铺的时候难免遇到买家退款的问题，但如果退款率过高，就需要引起重视了。如果我们的速卖通店铺的退款率高的话，要怎么写申诉信(英文版)呢?下面就给大家介绍一下。
wish退款率过高申诉模板如下：
Dear Seller Support
I feel shocked and really sorry about this,we always provide best products and service for customers.We are so contrbuted on the products and didn't notice the vender is inresponsible for his products,that is why now we face this situation.
We havechangedthe vender and promise we will never make this happen again
Now wehave the bestvenders and the best products.also we are planing to use Wish express to make surewe can provide the fastest and safe express service to customers.
We have completed a plenty of orders on wish.I think customers also feel good to use it .Most of our products were designed and developed by ourselves. we have the best price and they are unique on wish.
Lf customers have question about the product.we can provied the authoried technica assisstant ,The engineer who designed it is the person who knows it best
I believe we will both have a nice experiment by corporating with each other.Hope you can give us a chance to prove ourselves. Thank you very much!
Best Regards
如何降低?
1、订单必需及时实行Wish政策十分严厉，它请求一切订单必需5天内发货,5天内未发货的订单就会被退款。
2、确保产品妥投倡议卖家选择一个靠谱、快速的物流商，一旦标志发货的产品就必需马上发货。
3、确保订单派送了正确货物派发的产品是正确的SKU、颜色、尺码和质量。
4、货源稳定，库存充足当产品没有库存时，一定要明白标志，以免消费者购置到一件无法被配送的产品。
5、审核产品，移除可能吸收狡诈买卖的产品，不能以次充好上面五点.
卖家在Wish店铺运营过程中的重要细节，除此以外，进步销售额也是降低退款率最高效的办法之一，因而卖家一定要抓住流量、提升销量，做好精密化运营。
