1
展会初次见面的问候
Good morning, welcome to our booth. My name is XXX. 递交自己名片的同时问,May I have your name card please?
快速扫一下名片的logo、公司名称、头衔、地址、有无网站,邮箱是否是企业邮箱、名片设计和质感如何。对客户有一个最基本的掌握,他来自哪个国家,是贸易公司还是终端客户。
2
询问客户的意向
1.How was your trip at XX展会? 询问他在展会情况如何?
2.What's your personal goal for attending the fair? 询问他参展的目的?
3.What's that brought you to our stand today? 询问他留意到你们展会什么产品吗?
4.What are you looking for? 询问他需要什么产品?
3
客户询价回答
1.Would you like to have a cup of coffee or tea?
2.Would you like to take a break from coffee?
在展会上客户通常都会直接询问价格,建议在不偏离市场行情的情况下先报个价格,给他做参考。
4
客户询问订购数量
常用的表达如下:
1.Can you please let me know your order quantity?
2.What's your approximate order quantity?
3.May I get any ideas on your quantity?
5
邀请客户参观工厂
1.I am sure you will have more clear idea about us/ our product after visiting our factory. 表明他看过工厂后会更加明白你们的产品。
2.There are more available samples in our showing room for your options. 表明样板间还有更多的样板供他选择。
3.Would you like to have a look in our factory? We will drive you there. You can look over the whole manufacturing process. 表明他可以看到整个的生产流程。
6
巧妙结束谈话
1.Really glad we could work together, I will follow-up with you shortly.
2.It was great talking with you, I hope you’ll enjoy the rest of the show!
3.Thank you very much for your time, I will send you additional information shortly.
以上都表示你很愉快和他沟通,过后你会紧接着跟进,补充他需要的信息或者发送给他跟进邮件。